Refund Policy

30-day money-back guarantee

If Subs'n'Docs is not right for you, ask for a refund within 30 days of purchase and we will return the full amount. No questions asked.

How to ask

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and Paddle handles returns. To ask for a refund, go to https://paddle.net, find your order with the email address you used to buy it (the receipt Paddle sent you has the details) and follow the steps. If you cannot, write to support@subsndocs.com and we will help you reach Paddle.

Refunds go back to the original payment method; timing depends on Paddle and on your bank or card provider.

After a refund

Your account returns to the Free plan. Anything above its limits, including extra profiles, stays in your account and in your export. The oldest records stay active; the newest ones above the limit are paused, which means they cannot be opened or changed and send no reminders until you are within the limits again. You cannot add or restore records meanwhile.